COVID-19 Impact at MFCU

Authored By: Cathleen Louisignau on 6/8/2020

 

We're excited to welcome you back into our branch lobbies!

We are committed to ensuring our team feels protected, comfortable, and ready to serve our members. We are so excited to have our lobbies open for normal branch hours, and we will be following our COVID-19 Preparedness and Response Plan to ensure the safety of everyone. The health and wellness for our members and team is important to us. Protecting your financial well-being is our calling, and beyond that we are caring and compassionate people here to serve.

A few things we thought you'd like to know:

  • Our team has held an all staff meeting to learn about our Welcoming Members Back plan and expectations
  • Processes and procedures have been created and put in place to comply with the sanitizing, PPE, and safety protocols
  • Plexiglass shields, social distancing floor markers, and hand sanitizing stations have been installed in all of our branch locations
  • In-Branch Appointments can still be scheduled by visiting mfcu.net/appointment

 

Branch Hours Starting Feb. 16th

Branch Lobbies

Monday - Friday
9:00 a.m. - 5:00 p.m.

Drive-Thru

Monday - Friday
9:00 a.m. - 5:00 p.m.

Saturday
9:00 a.m. - 1:00 p.m.

 

Due to the expectation of stimulus deposits, we are experiencing higher than normal call volume and long wait times in our drive-thrus. If you are calling in regard to your stimulus deposit, please visit www.irs.gov. Thank you for your patience and understanding. We are here to help and have many 24/7 services available to do your banking.

 

Ways to do Your Banking 

 
We are Open. 
Our drive-thrus are open to serve the majority of your banking needs. Lobbies are open, but appointments can still be made for you convenience. Please call us at 855.835.6328 or visit mfcu.net/appointment to schedule. 
 
Online & Mobile Banking
Use Online & Mobile Banking to check balances, pay bills, deposit checks, and make transfers between your MFCU accounts. If you don't use online banking, enroll here and download the MFCU app to your smartphone.
 
Online Lending & Membership
24/7 Online Lending and Account Opening are available so you can complete the easy-to-use application from the comfort of your home. If you're facing financial hardships during this time, reach out to us. We are here to help. 
 
Online Lending
 
Online Membership Opening
 
CO-OP ATM Network
Through he CO-OP ATM Network, you have access to over 35,000 surcharge free ATMs. Just look for the CO-OP logo, or click here to find the nearest ATM.
 

We want to ensure you that Members First Credit Union is doing our part to keep our members, teams, and communities healthy and well. We know it's important for you to be able to complete your banking needs. Please keep reading to learn all the ways we are here to serve you. Our COVID-19 Preparedness and Response Plan was designed to provide the highest level combination of protection, comfortability, and service. Moving forward, our team will still utilize masks and other protective safety measures. If you have any questions, please feel free to reach out to us.

 
COVID-19 Preparedness and Response Plan


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Comments
Home loans
1/24/2021 5:34 PM an anonymous user.
I'm wondering if there has been an overall delay in home loan processing. We have been trying to close on a home sale since July 2020. What could be causing a 6+ month delay? Thank you for your assistance.
Reply From Members First Credit Union:

It shows you marked your state as Florida and our credit union is based in Michigan - please double check you are reaching out to the correct Members First Credit Union. If you are applying with us, please give us a call at 855.835.6328 so that we can verify your information and look into this for you to get your questions answered. Thanks!

Mrs.
11/27/2020 2:00 PM Nancy S. from Gladwin, MI
Why can’t I log into my account? I can’t even find the log in page?
Reply From Members First Credit Union:

If you are looking to log into your Online Banking, there is a "Login" button at the top of each page of the website in the header that you can click to open up the area showing username and password entry information. If you are having additional issues or cannot find this, please give us a call at 855.835.6328. 

11/2/2020 4:39 PM an anonymous user.
Was wondering what prompted the sudden shutdown of the branch lobbies? Was it fear, a law or what. I as a member want to know. I will not be satisfied with a general generic answer. Thank you
Reply From Members First Credit Union:

We have all of the information regarding this decision and our plan on the COVID-19 Preparedness and Response Plan. Please feel free to check this out and give us a call at 855.835.6328 if you have any questions. Thanks!

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