COVID-19 Impact at MFCU
We're excited to welcome you back into our branch lobbies!
We are committed to ensuring our team feels protected, comfortable, and ready to serve our members. We are so excited to have our lobbies open for normal branch hours, and we will be following our COVID-19 Preparedness and Response Plan to ensure the safety of everyone. The health and wellness for our members and team is important to us. Protecting your financial well-being is our calling, and beyond that we are caring and compassionate people here to serve.
A few things we thought you'd like to know:
- Our team has held an all staff meeting to learn about our Welcoming Members Back plan and expectations
- Processes and procedures have been created and put in place to comply with the sanitizing, PPE, and safety protocols
- Plexiglass shields, social distancing floor markers, and hand sanitizing stations have been installed in all of our branch locations
- In-Branch Appointments can still be scheduled by visiting mfcu.net/appointment
Branch Hours Starting Feb. 16th
Branch Lobbies
Monday - Friday
9:00 a.m. - 5:00 p.m.
Drive-Thru
Monday - Friday
9:00 a.m. - 5:00 p.m.
Saturday
9:00 a.m. - 1:00 p.m.
Due to the expectation of stimulus deposits, we are experiencing higher than normal call volume and long wait times in our drive-thrus. If you are calling in regard to your stimulus deposit, please visit www.irs.gov. Thank you for your patience and understanding. We are here to help and have many 24/7 services available to do your banking.
Ways to do Your Banking
Use Online & Mobile Banking to check balances, pay bills, deposit checks, and make transfers between your MFCU accounts. If you don't use online banking, enroll here and download the MFCU app to your smartphone.
24/7 Online Lending and Account Opening are available so you can complete the easy-to-use application from the comfort of your home. If you're facing financial hardships during this time, reach out to us. We are here to help.
Through he CO-OP ATM Network, you have access to over 35,000 surcharge free ATMs. Just look for the CO-OP logo, or click here to find the nearest ATM.
We want to ensure you that Members First Credit Union is doing our part to keep our members, teams, and communities healthy and well. We know it's important for you to be able to complete your banking needs. Please keep reading to learn all the ways we are here to serve you. Our COVID-19 Preparedness and Response Plan was designed to provide the highest level combination of protection, comfortability, and service. Moving forward, our team will still utilize masks and other protective safety measures. If you have any questions, please feel free to reach out to us.
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It shows you marked your state as Florida and our credit union is based in Michigan - please double check you are reaching out to the correct Members First Credit Union. If you are applying with us, please give us a call at 855.835.6328 so that we can verify your information and look into this for you to get your questions answered. Thanks!
If you are looking to log into your Online Banking, there is a "Login" button at the top of each page of the website in the header that you can click to open up the area showing username and password entry information. If you are having additional issues or cannot find this, please give us a call at 855.835.6328.
We have all of the information regarding this decision and our plan on the COVID-19 Preparedness and Response Plan. Please feel free to check this out and give us a call at 855.835.6328 if you have any questions. Thanks!