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Online and Mobile Banking FAQs
The primary member of the account must be the one to activate it. A legal guardian and joint owner may activate an account for a minor.
No! This is just another benefit of credit union membership.
You will be able to access 36 months of history on your account.
Yes. Online and Mobile Banking provides secure financial services through a protocol known as the Secure Sockets Layer (SSL). The SSL prevents other computers along the route from eavesdropping by encrypting all data transmitted between you and our site. Multi-factor authentication is an authentication protocol that requires multiple methods of establishing identity such as 'something you know' and 'something you have' or 'something you are'.
The following browsers have been tested and determined to provide a reliable user experience. Some of these browsers may show minor behavioral or cosmetic differences, but generally support the use of the Online Banking application and functionality. It is always recommended to use the latest browser version available from the provider.
Yes! If you are having trouble registering your device, below are a few things you can try.
Check for and Update Browser Version
Using the latest version of the supported browser will ensure a secure and optimal experience with online and mobile banking.
- Chrome - Update Google Chrome
- Edge - Find out which version of Microsoft Edge you have or Microsoft Edge Update Settings
- Firefox - Update Firefox to the latest release
- Safari - Update or reinstall Safari for your computer
Clear Browser Data (Cache)
When you use a browser like Firefox or Chrome, it saves some information from websites in the cache to improve loading times and performance. Clearing this information can help fix loading or formatting issues on sites.
- Chrome - Clear browsing data
- Edge - View and delete browser history in Microsoft Edge
- Firefox - How to clear the Firefox cache
- Safari - Clearing your browsing history in Safari on Mac
Clear and Manage Cookies
Cookies are files created and used by the websites you visit to store your login state, remember your site preferences, or personalize content. You should clear cookies regularly, especially if using a shared device, to improve browser speeds and security.
- Chrome - Clear, enable, and manage cookies in Chrome
- Edge - Delete cookies in Microsoft Edge or Temporarily allow cookies and site data in Microsoft Edge
- Firefox - Clear cookies and site date in Firefox
- Safari - Manage cookies and website data in Safari on Mac
We recommend that you change your Online Banking password immediately by logging into Online Banking on a computer, calling us at 855.835.6328 or stopping into your nearest branch location.
On a computer browser, you delete all browser cookies or the browser cookies for online banking. Call us at 855.835.6328 if you need help removing browser cookies.
On a tablet or smartphone, the registration information is automatically deleted when you delete the MFCU Mobile Banking App.
Yes! The transport of your message is SSL encrypted and is never sent through public, unsecured communication channels like email communication.
Secure message and email alerts are sent when transaction processing completes. Phone and text message alerts are sent at the next available time you specified for the alert.
No. Alerts are triggered at processing time each day. For example, if an alert is triggered during the day on Monday, the alert is generated during the processing cycle Monday night. We send secure message and email alerts when the processing cycle finishes. Phone and text message alerts are sent at the time you selected on Tuesday.
Yes, security alerts are event driven and sent in real time.
Certain account types do not support eStatements.
Multi-Factor Authentication Security FAQs
Multi-factor authentication is an authentication protocol that requires multiple methods of establishing identity such as 'something you know' and 'something you have' or 'something you are'.
Example: A common example is a bank card (credit card, debit card), the card itself is the physical item (something you have), and the personal identification number (PIN) is the data that goes with it (something you know).
We use characteristics of the computers you use to access Online Banking and your access habits as a form of ‘something you have’.
Financial institution regulations have mandated that we employ some form of MFA for Online Banking.
At Members First Credit Union, we take our obligation to protect your financial information seriously. In order to meet FFIEC guidelines for stronger authentication, we have added an additional layer of security to Online Banking and Bill Pay. This security feature will combat identity theft by monitoring your account access for any uncharacteristic or unusual activity.
Bill Pay
Payments may process electronically or by check. Electronic payments will either process through ACH or virtual cards. The goal is to deliver your payment securely, using the fastest method available for your payee.
You should plan the same amount of time you would if you were mailing a check.
No. The description helps you to identify the transaction in online banking and the mobile banking app. The description is not printed on the check.
A virtual card is a single-use, pre-paid card that is a temporary credit card number used to make your payment electronically. Because it is a temporary credit card, you will not recognize the randomly generated card number.
Not necessarily. If your payee establishes a new electronic payment relationship or discontinues a relationship, your payment processing method may change. A check payment may start processing electronically, or vice versa depending on the payee.
Yes. You may edit or stop a payment prior to 2:00 p.m. ET on the date the payment is scheduled to process.