A note from our CEO, Eric Brubaker
Our theme for 2020, like it was for so many others, was to pivot. To use the information at hand to make decisions that will keep us in the best position to encourage a better tomorrow. As a financial institution we are an essential business and more importantly, a source of financial vitality for our communities. Our team is proud of the special responsibility we have to serve through this unprecedented time.
We understand that many of our members have faced financial hardship over the past year. Our team worked diligently to find ways to continue to serve you, while keeping everyone safe and comfortable. Thousands of you took advantage of loan payment deferrals. You adapted to our new online appointment scheduling and we had the most successful Whatever Loan season ever. You patiently waited in our drive-thru lines knowing that we ramped up the services offered so that you could keep safe in your vehicle. You took advantage of extended Visa Credit Card lines. Hundreds of you allowed us the privilege of extending cash loans to you after the summer flooding. You had a record setting year as a membership in trusting us to assist you with the most real estate loans in our history, all while working with our remote teams.
We appreciate the positive feedback and support you’ve shown our team members. We’re focused on taking care of them through this pandemic and time of change. In return, we have a high expectation that they are a source of confidence for you. That they pivot and respond to your needs with a high level of service.
We know that in times of uncertainty, it’s important to have a place to turn. Have confidence in us; your credit union is sound and stable. Your hard earned money is safe and secure and you can trust that you will be taken care of when you visit your local branch or interact with us through an online channel. Especially our new user-friendly website that allows new members to easily join and you to quickly apply for a loan, make an appointment, and communicate with us more effectively.
As we move into 2021, we are keeping our focus on what’s happening in our communities. With a new strategic plan, that centers on the member experience, we are continuing to elevate how we’re serving you.
« Return to "MFCU Blog"
They are, in a word, rude....
We sincerely apologize for the negative experience you encountered and would appreciate finding out more about this situation. If you could please email us at marketing@mfcu.net with the information you mentioned above and any additional information you have about this experience including the names of the employees you spoke with, that would be greatly appreciated. You can also give us a call at 855.835.6328 if that is more convenient for you. Either way, your feedback is being passed along to our Branch Management Operations Team. Thank you.
We sincerely apologize for the negative experience you encountered and would appreciate finding out more about this situation. If you could please email us at marketing@mfcu.net with the information you mentioned above and any additional information you have about this experience including the name of the employee you spoke with, that would be greatly appreciated. You can also give us a call at 855.835.6328 if that is more convenient for you. Either way, your feedback is being passed along to our Branch Management Operations Team and please feel free to use the online loan application, email us with an appointment request, or set up an in-branch appointment at mfcu.net/appointment to discuss your lending needs, we would love to look into all of this to see if we are able to help you out. Thank you.